Dealer Information / Application
What is CRS?
The “Central Reservations System” is used to process everything related to rentals and tours. The system we’re currently using is referred to as E3 (EagleRider version 3). It is literally a back end to www.eaglerider.com.
Your operators create a login at the main website, and we grant that user access to the Reservations Management System and Agent Interface. You just go login to the website, and it all appears in the menu there. When you create a booking for your bikes at the counter you do that in “Reservation Management” and when you’re booking a sale at another location you do that through the “Agent Interface”. The process is identical to what the customer does when they book on the website. It’s VERY simple.
At your rental counter you can have (at your option) check in kiosk/s and barcode scanners with all the bells and whistles to scan the customer’s smartphone reservation and let them check in basically on their own.
The minimum requirement for a rental counter is an iPad. The iPad lets you process the customer’s contracts, collect their signatures and take before (and after) pictures of the vehicle. The contract is emailed to the customer. There is no paper involved.
You’ll likely need at least two iPads as it REALLY speeds things up when you’re checking in groups. You’ll also find you often have multiple renters show up at the same time so you need one at the counter and another with the person putting the customer on the bike.
Rental pickups (and the related 24 hour later drop offs) tend to happen early morning and late afternoon.